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Feedback & Complaints

At the Chilterns Conservation Board we aim to be open and accountable; to consult and to listen. We encourage all forms of feedback and complaints – so we can know what we are doing well, and identify areas where we can improve. Unfortunately we do sometimes make mistakes but, if this does happen, we will say sorry and put things right if we can.

Complaints procedure

If you would like to complain, what we ask is that you first contact the person or service area with whom you are already dealing. If you do not know who this is, you may be able to find out from our staff details page, or our reception can advise you. You can contact them on 01844 355500.

You can, alternatively, fill in the form below, which will be forwarded to the appropriate officers.


We also welcome feedback which lets us know when we are doing something well, or if you have a helpful suggestion on how we could improve what we do.

We aim to acknowledge any letter or form within 10 calendar days and send a response within 28 calendar days (or a letter explaining the reasons for the delay and a new reply date). (We will, of course, try to acknowledge and respond to your complaint much sooner if we can.)

Full details of our Feedback and Complaints procedure

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